Performance
AI agent performance overview and conversation funnel
Total Conversations
2,847
▲12.3%
vs 2,534 last period
AI Resolution Rate
87.6%
▲3.2%
2,194 out of 2,505 AI conversations
Avg Response Time
1.2s
▲18%
vs 1.5s last period
CSAT Score
94.1%
▲2.1%
847 conversations rated
Lead Score
71.4%
▲5.8%
412 high-value out of 577 leads
Performance Funnel
Conversations Over Time
Channel Distribution
AI Resolution Rate
87.6%
▲3.2%
Target: 90%
AI Satisfaction
91.3%
▲1.8%
vs 89.5% human-assisted
Human Handoff Rate
12.4%
▼2.1%
311 escalated conversations
KB Hit Rate
78.5%
▲5.3%
1,965 KB-sourced answers
AI vs Human Performance
Resolution by Category
Knowledge Base Coverage by Topic
Top Unresolved Questions
AI Optimization Suggestions
Unique Topics
24
▲3
vs 21 last period
Top Topic Share
18.7%
▼1.2%
Product Specifications
Avg Topic Resolution
84.2%
▲2.5%
Across 24 topics
Emerging Topics
5
▲2
Sustainability, Smart Home
Top 10 Conversation Topics
Topic Category Distribution
Topic Trends Over Time
Topic Conversion Rate
Topic Details
| Topic | Category | Conversations | AI Resolution | CSAT | Lead Conv. | Trend |
|---|
Content Sources
Add New Content Source
Sync from website
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Import from Zendesk
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Create new article
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Create snippet
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🤖
Hello! I’m the MFAI Agent specialized in ISOCUB modular construction. I can help you with product specifications, pricing, installation guides, and more. How can I assist you today?
ACTIVE CHANNELS
4▲ 1
of 8 available
TOTAL MESSAGES / DAY
1,247▲ 15.3%
across all channels
AVG FIRST RESPONSE
1.4s▲ 22%
vs 1.8s last period
CHANNEL UPTIME
99.7%▲ 0.2%
Last 30 days